Understanding guest user details

Access detailed guest user account information from the left hand menu.

1. Select either of the following options:

Online Now.

Guests. Guest user details are available from: Manage Subscribers, Online Now or Registered Guests.

2. Select in a guest user listing to view guest user details.

3. A number of tabs are available to work with.

Each of the tabs available is explained in the table below:

Tab	Use to...
Summary	Check the guest user's ID number. Each guest user is allocated a unique ID number; this is generated when they first register with your WiFi portal. Email a guest user. Contact a guest user directly from MyAirangel. Reset a guest user password. This is not available if the guest user has logged into your WiFi portal via social media. Review download and upload rates for the guest user's current WiFi session. Hover over the arrow icons in the Summary tab for more information. A social media link is displayed if the guest user has logged into your WiFi portal via social media. Follow the link to view the guest user's social media page. View the guest user's social exposure count. This is the number of times your site has been exposed in the guest user's chosen social media. This count multiplies each time the guest user logs in to your WiFi portal. For example, if the guest user has 100 Facebook friends and logs in twice the social exposure count increases to 200.
Transactions	Review current and expired access to your WiFi portal. This could be the package or voucher a guest is using to access your WiFi portal. You can also check the attributes associated with each transaction, such as 'Idle-Timeout'.
Devices	Review the devices a guest is using to access your WiFi portal. You can choose to block a device from here, this is a quick way of controlling user access.
Export	Export guest user information in CSV format. You may need to do this if the guest user has a technical issue and you need to pass information to MyAirangel Support.